Most clients praise specific attorneys for knowledge, care, and clear communication through difficult cases. Billing and account closure are weak spots: multiple reviewers report long waits for retainer refunds, surprise invoices after case closure, and difficulty reaching the billing department to resolve disputes.
The firm operates with 20+ years experience across Jacksonville-area family law. Named attorneys like Katherine McLaurin, Emily Cochran, Sharnice Perry, and Renae Kenny appear frequently in praise. However, the mismatch between responsiveness during representation and silence during financial disputes stands out as a pattern.
Seven of ten reviewers praise her family law skills and dedication; three report serious lapses in communication, case oversight, and professionalism. Clients who felt heard and well-informed rate her highly. Those who experienced unresponsiveness or procedural errors describe costly consequences and frustration.
Clients consistently report that Amber Hines listens carefully to their circumstances, explains options without rushing, and pursues outcomes aligned with their stated goals. Reviewers praise her knowledge of family law, willingness to go beyond standard work, and genuine care for children's welfare. One outlier review expressed skepticism about attorney motivations generally.
All three reviewers praise the firm's approachable attorneys and patient handling of unfamiliar legal matters. John David Horne and staff member Carla earned specific mention for kindness and support during difficult estate and family decisions.
Last updated 2026-08-27