Owenby Law excels with individual attorneys who earn strong praise for knowledge, responsiveness, and genuine client care, especially in family law. Many clients report feeling heard, supported, and satisfied with outcomes. However, systemic problems undermine trust: communication breakdowns mean clients miss mediation notices or learn of case changes via email, receptionist staff have been described as rude, and accounting delays retainer refunds for months. Several reviewers note the firm appears over-capacity, with one claiming attorneys carry 50+ cases each. High five-star volume masks recurring complaints about access and follow-through.
Service varies sharply by attorney assigned. Kyra Lucas-Millbrook, Briana Leshinsky, Renae Kenny, Dustin Nemati, and Sharnice Perry draw consistent praise for advocacy and care. Yet some clients report dropping the firm mid-engagement due to poor handoff practices, incomplete filings, and unresponsive billing. The mismatch between individual attorney quality and firm-level operational issues creates real risk for clients.
Mary Cobb delivers solid legal work on probate and estate matters at reasonable rates, but some clients find her manner during consultations stiff and impersonal. Fans praise her expertise and value; critics note she can come across as distant and dismissive of client concerns.
Staff here earn high marks for listening carefully, explaining legal steps in plain language, and guiding families through elder care decisions step by step. Reviewers specifically name Carla, Shelby, Cristian, Jenn, and Kellen as responsive and patient, especially when handling Medicaid qualification and power of attorney work.
Most clients praise Glenn Taylor for swift, professional real estate closings and staff responsiveness. The office handles title work across the Jacksonville metro area, though reviewers note the single Orange Park location is a drawback for some.
Last updated 2026-08-27